Clear terms for clear working relationships.

Acceptance and scope

By using this website, requesting a quotation, accepting a proposal or using a WebTronix service, you agree to these terms. If you act for an organisation, you confirm that you are authorised to bind it.

A signed or electronically accepted proposal, statement of work, order form or service schedule forms part of the agreement. If it conflicts with these general terms, the project-specific document takes priority for that project.

Services and deliverables

WebTronix provides website design and development, hosting, application development, software development, maintenance and related digital services. The exact deliverables, assumptions, exclusions, milestones and acceptance process are those recorded in the accepted proposal.

Work outside the agreed scope requires written approval and may change the price and delivery date.

Quotes, fees and payment

Quotes remain valid for the period shown on the quote. Fees, deposits, recurring charges, payment dates and any approved expenses are set out in the applicable proposal or invoice. Amounts are in South African rand unless stated otherwise, and taxes are added where legally applicable.

Late payment may pause work or access to a service after reasonable notice. The client remains responsible for properly invoiced work already completed and non-cancellable third-party costs.

Client responsibilities

The client must provide timely instructions, approvals, access, content and accurate information. The client confirms that it has the right to use all text, images, trademarks, data and other material it supplies.

Delivery dates may move when required material or approval is delayed. WebTronix is not responsible for errors caused by incomplete, inaccurate or late client-supplied information.

Changes, testing and acceptance

Requested changes are assessed against the agreed scope. WebTronix may provide a revised estimate before starting additional work. The client must test deliverables and report material defects within the review period stated in the proposal, or within a reasonable period if none is stated.

Minor issues that do not prevent substantial use do not delay acceptance, but WebTronix will address valid in-scope defects in line with the agreed support or warranty period.

Hosting, domains and third-party platforms

Hosting, domain names, app stores, cloud services, payment gateways, licences and other third-party products may be subject to separate provider terms, pricing and availability. WebTronix does not control those providers and cannot guarantee that they will remain unchanged or uninterrupted.

The client must renew services by the applicable due date. Expiry, suspension or deletion by a third-party provider may cause downtime or data loss.

Acceptable use

You may not use the website or any WebTronix service for unlawful, fraudulent, abusive or harmful activity; to infringe intellectual property or privacy rights; to distribute malware or unsolicited bulk communications; or to interfere with systems, networks or other users.

WebTronix may restrict or suspend affected access where reasonably necessary to protect security, comply with law or prevent material harm.

Intellectual property

Each party retains ownership of material it owned before the project. Once all applicable project fees are paid, the client receives the ownership or licence expressly described in the proposal for the final approved deliverables.

WebTronix retains ownership of reusable methods, development tools, know-how, frameworks and pre-existing components. Open-source software, stock assets, fonts and third-party services remain subject to their own licences.

Confidentiality and personal information

Each party must use reasonable care to protect confidential information received from the other and use it only for the agreed work, unless disclosure is required by law.

Personal information will be processed for legitimate business and service-delivery purposes in accordance with applicable South African data-protection law, including the Protection of Personal Information Act, where applicable. Each party remains responsible for its own legal obligations as a responsible party or operator.

Security and backups

WebTronix applies reasonable technical and organisational safeguards appropriate to the service. No internet-connected service can be guaranteed completely secure or continuously available.

Backup scope and retention depend on the selected service. Unless a proposal states otherwise, the client should keep independent copies of important source content, credentials and business data.

Warranties and support

WebTronix will perform services with reasonable care and skill. Specific support hours, response targets, uptime commitments or warranty periods apply only when recorded in a proposal or service schedule.

Except for rights and warranties that cannot lawfully be excluded, services are supplied without guarantees about uninterrupted operation, search rankings, sales, revenue, app-store approval or outcomes controlled by third parties.

Liability

Neither party is liable for indirect or consequential loss, loss of profit, loss of opportunity or loss caused by circumstances outside its reasonable control, to the fullest extent permitted by law.

WebTronix’s total liability relating to an affected service is limited to the fees paid for that service during the preceding 12 months, or the fees paid for the relevant one-off project, unless the law requires otherwise. Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence or any liability that cannot legally be limited.

Client-supplied content and claims

The client is responsible for the legality, accuracy and permissions relating to content, products and data it supplies or publishes. To the extent permitted by law, the client is responsible for third-party claims arising directly from unlawful or infringing client-supplied material.

Suspension, cancellation and termination

Either party may end a service according to the notice period in the applicable proposal. If no period is stated for a month-to-month service, reasonable written notice is required, subject to any mandatory consumer cancellation rights.

A party may terminate for a material breach that is not remedied after reasonable written notice. WebTronix may suspend affected services for serious security risk, unlawful use or overdue undisputed payment. Fees already earned and committed third-party costs remain payable.

Consumer and electronic transaction rights

Nothing in these terms removes rights provided by the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable law where those rights cannot be waived. Any statutory cooling-off, disclosure, cancellation or refund rights apply when the relevant law says they do.

You agree that proposals, approvals, notices and agreements may be exchanged electronically and that electronic records may be used as evidence, subject to applicable law.

Events beyond reasonable control

Neither party is responsible for delay or failure caused by events beyond its reasonable control, including widespread network failure, utility interruption, natural disaster, civil unrest, labour disruption, government action or failure of an essential third-party platform. The affected party must communicate reasonably and resume performance when practical.

Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. The parties should first try in good faith to resolve a dispute through written discussion. If it cannot be resolved, either party may use the courts or another dispute-resolution forum with jurisdiction under South African law.

Changes, notices and contact

WebTronix may update these website terms when services, business practices or legal requirements change. The date at the top shows the latest revision. Changes do not rewrite an accepted project agreement unless the parties agree or the law requires it.

Questions and formal notices may be sent to hello@webtronix.co.za. Please include enough information for WebTronix to identify the relevant account or project.